Return & Refund Policy
At Khelsouq.com, your satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a straightforward return and exchange policy in accordance with UAE consumer protection standards.
Return & Exchange Policy
- Timeframe: You may return or exchange items within 7 days from the date of delivery.
- Condition: Products must be returned in original condition, unused, and with all original tags and packaging intact.
- Non-Returnable Items: For hygiene and safety reasons, the following items are non-returnable and non-exchangeable:
- Innerwear
- Abdominal Guards
- Socks
- Stockings
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 7–14 business days.
Delivery Charges
- Delivery charges are non-refundable in all cases.
Important Notes
- Returns that do not meet the above conditions may not be accepted or may be subject to a restocking fee.
- Exchange is subject to product availability.
- In case of a wrong or defective item received, please contact our support team immediately upon delivery.
For any return or exchange request, please reach out to our support team via WhatsApp at +971582502035 or email us at info@khelsouq.com.