Sports Equipment

Return & Refund Policy

At Khelsouq.com, your satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a straightforward return and exchange policy in accordance with UAE consumer protection standards.

Return & Exchange Policy

• Timeframe: You may return or exchange items within 7 days from the date of delivery.
• Condition: Products must be returned in original condition, unused, and with all original tags and packaging intact.
• Non-Returnable Items: For hygiene and safety reasons, the following items are non-returnable and non-exchangeable:
  • Innerwear
  • Abdominal Guards
  • Socks
  • Stockings

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original method of payment within 7–14 business days.

Delivery Charges

• Delivery charges are non-refundable in all cases.

Important Notes

• Returns that do not meet the above conditions may not be accepted or may be subject to a restocking fee.
• Exchange is subject to product availability.
• In case of a wrong or defective item received, please contact our support team immediately upon delivery.

For any return or exchange request, please reach out to our support team via WhatsApp at +971582502035 or email us at info@khelsouq.com.