Khel Souq

Frequently Asked Questions (FAQs)

 

1. What types of sports equipment do you offer?

We offer a wide range of high-quality sports equipment, including gear for football, basketball, tennis, badminton, cricket, swimming, and more. Whether you’re a beginner or a professional, we have products to suit all levels of athletes.

2. Are your products available for international shipping?

Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary based on your location. Please check our Shipping Policy for more details.

3. How can I check the availability of a product?

You can check product availability directly on the product page. If an item is out of stock, it will be marked as such. For restock inquiries, feel free to contact our customer service team.

4. Do you offer bulk discounts for large orders?

Yes, we offer bulk discounts for large or wholesale orders. Please contact our sales team for more information about pricing and discounts.

5. Can I customize my sports equipment?

Some of our products, such as team jerseys and equipment, can be customized with your logo or name. Please contact us directly for more information.

6. What is your return and exchange policy?

We have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return or exchange it within 7-14 days of receiving the product. Please visit our Returns Policy page for detailed instructions.

7. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, Apple Pay, and bank transfers. You can select your preferred method during the checkout process.

8. How do I know which size or type of equipment is right for me?

Each product page includes detailed size guides and specifications to help you choose the right equipment. If you need further assistance, our customer service team is happy to help you make the right selection.

9. Do you offer warranties on your products?

Yes, many of our products come with a manufacturer’s warranty. Warranty details are available on individual product pages. Please contact us if you need additional information about a specific product’s warranty.

10. Can I track my order once it’s been placed?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order directly on our website or through the shipping carrier’s tracking system.

11. How can I contact customer support if I have more questions?

You can reach our customer support team via email at info@khelsouq.com, or through our live chat on the website. We’re here to help!